Dependable and Loyal. Extremely passionate about behavioral health and substance abuse treatment with a proven track record of growing programs and client census. Highly motivated professional with over ten years’ experience in and Substance Abuse Treatment. Strategic and creative thinker with a successful background in developing, managing, and maximizing profitability in the consumer industry. 
Achievement: It is oriented with a high-stress tolerance, organized, personable, enthusiastic, self-motivated leader who can comprehend and manage multiple details while focusing on the overall picture. Able to perform effectively in a “time is of the essence” environment.
Qualifications 
·  Works well independently and as part of a team
·  Ability to create Profit and Loss reports
·  Intake / Admissions Specialist
·  Bachelors in psychology 
·  Six years of Executive Leadership
·  Track record of growing two different Substance abuse treatment facilities from “the ground up.”
·  Experience with health Insurance / billing / contracts Utilization Reviews, verifications / collections
·  Motivational interviewing and counseling skills / Ability to build strong teams
·  Experienced in areas of substance abuse, relapse prevention, and extended care
·  Excellent sales, marketing, and customer service skills 
·  Advanced computer experience 
·  Excellent interpersonal, communication, and supervisory skills
·  Highly creative and methodical problem solver with strong organizational skills 
Employment 
Chief Executive Officer/Founder 1/1/2015 to (2/2/2020 sold company) Von Phister L.L.C. 
·  Oversaw the daily operations of the business. 
·  Performed office and management duties.
·  Performed hiring, firing, and managing of employees. 
·  Managed marketing, bookkeeping, payroll, and advertising functions.
·  Studied the industry market and kept abreast of new trends. 
·  Created and implemented processes or programs to ensure success.
·  Facilitated senior leadership meetings by planning agendas, previewing and critiquing presentations and reports.
·  Assisted heads in developing key messages and scripts for discussions.
·  Managed the operating expenses by taking accountability for forecasting, accruals and results.
·  Reviewed and approved expenses. 
Executive Director 4/2010 to 9/2013 The River Source 
·  Provide Leadership and supervision
·  Supervise all departments directors and maintain supervisory authority over staff members assigned to those departments
·  Positively influence marketing, community, and outreach relationships and plans to achieve revenue, census, and growth target.
·  Management of patient behavior 
·  Work with department directors to determine optimal staffing requirements.
·  Ensure plans of correction, licensing deficiencies, and grievances are addressed as required by the states licensing agency promptly.
·  Maintains the daily patient schedule
·  Supervises patient participation in the program and assist patients in benefiting from program services through the use of appropriate crisis prevention and de-escalation skills 
·  Supervised the documents each shift on patient behavior and participation in programming and communicates pertinent patient information across shifts to other members of the multidisciplinary treatment team  
·  Manage Accounts Receivable and Payable 
·  Meet or exceed all regulatory requirements (federal, state, and local agencies), i.e., health department, environment apartment food services.
·  Meet the needs of clients and family members”productive and positive interactions.
·  Oversee local marketing. 2 to 5 marketing visits per week with interventionist hospital case managers and social workers 
·  Lead a minimum of two staff meetings per week. 
·  Manage staff doctors, therapist, and behavioral health professionals 
·  Billing Services
·  Verification of Benefits
·  Utilization Review
·  Billing and Collections
·  Reimbursement Negotiations
·  Appeals
·  Patient Responsibility and collections
Director of admissions 1/2008 to 4/2010 Women In New Recovery 
·  Marketing and sales 
·  Assessments and Referrals 
·  Intakes Discharges 
·  Collections and Financial Matters 
Extended Care Program Manager 1/2007 to 9/2008 Women In New Recovery 
·  Developed program and started up New Extended Care
·  Create a weekly schedule and supervise facilitators
·  Organized directed and coordinated the operations of the WINR extended care residential women’s recovery program and residence capacity of 40 beds and three houses in Mesa, Arizona 
·  Oversaw compliance with the guidelines and operated the program with an approved agency budget
Achievers program manager 8/2006 to 9/2007 Women In New Recovery 
·  Co-Occurring specialist 
·  Developed case plans 
·  HMI a certified user 
WINR and kids program manager 8/2006 to 9/2007 
·  14-month inpatient residential drug and alcohol treatment for pre-and postpartum women with their children
·  Responsible for 6 to 10 patients at a time, writing treatment plans, obtaining housing, education employment, and outpatient treatment, and conducting monthly family sessions 
·  Program Manager 8/2006 to 9/2007 Women In New Recovery 
·  Organize, directed, and coordinated the operations of the WINR seven-month residential women’s recovery program and residents capacity of 70 and seven houses in Mesa, Arizona 
·  Oversaw compliance with the guidelines and operate the program with an approved agency budget. Maintain contact with partners and community members relative to the service needs of WINR residents
·  Maintained safety, cleanliness, and maintenance for interior and exterior of the property, which included, but was not limited to monthly, weekly and daily property inspections
·  Maintained accurate client and financial records and statistics.
·  Provided on-site crisis intervention
·  Trained, coached, and supervise staff assistants
Education
Grand Canyon University 5/23/2019 to current Master of Science
·  Degree Clinical Mental Health Counseling
·  G.P.A. 3.8
Arizona State University 1/1/2017 to 5/6/2019 Bachelor of Arts
·  Degree Psychology
·  G.P.A. 3.69
·  Honors Magna Cum Laude
Chandler-Gilbert Community College 1/1/2014 to 5/1/2016 Associates in Arts
·  Degree General with an emphasis in Psychology
·  G.P.A. 3.8
Continuing Education 
“Leading-Edge Natural Treatments to utilize in your practice.””Retrieving the missing pieces: A Cross-Cultural Approach to memory fragmentation.”
“The neurobiology of Misbehavior: Understanding and treating addiction, Thrill-seeking, and dry-drunk behavior.”
Utilizing the Felt Sense and Healing Depression, Anxiety, and trauma Sex Addiction in W: omen uncovering the secret.”
“Organizational skills customer services: it’s more than a smile,” “Supervision of direct service staff performance problems.”