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IT ticketing system project

IT ticketing system project

IT ticketing system project
Herzing University “Career Focused, Convenient, Caring”

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Design Document – Week 2 – Needs
Course ID: IS 491 CAPSTONE PROJECT

Instructions:

This template must be filled out completely and turned into the course instructor by the end of the 2nd week of class by Midnight. If you need assistance please contact the instructor prior to the due date.

This assignment is worth 50 points.

Student Name:

Needs:

It is critical to differentiate between needs and wants. With any technology project, it is critical to focus the resources on what is needed (thus keeping the costs down and the focus on the key needs).

A need is a must have.

A want is something that would be nice but is not required.

For this week’s assignment you’ll want to include 5 needs for your project. Please note that these requirements are the bare minimum. In order to effectively implement your project you’ll need a lot more, and the more thought you put into your planning up front, the easier it will be once you start to do the work:

What does your network NEED to do? What are you expecting your network to do? This could include any or all of the following areas: security, accessibility, reporting, speed, redundancy, tracking, documentation, etc. Be as specific as possible (i.e. instead of “the network should be secure” explain who should be able to access the network and where they should be able to access the network from.

Note: This section is NOT for you to list specific operating systems, applications or policies that you’ll be using. This is for the general needs. You’ll be applying your solutions in a separate section.

Research: ALL needs must be backed up with external documentation. Your documentation should prove why the item listed is a NEED for a well-implemented network. Use APA formatting for the source so you have it available when you compile your research paper.

PROJECT NEEDS – 25 points

Need (minimum 5 needs for this assignment)

APA Cited Research Source

Why item is a need and not a want (1 to 2 paragraphs for each item)

Technical Requirements:

Consider the project needs that you listed above. Be sure to include all required hardware, software, and other specific resources that would you need to be able to meet these needs? You should have at least FIVE requirements, but most projects will include several more than five. This section should be specific (server and client operating systems, hardware specs, Internet speeds, etc.) If you’re running your network in a virtual environment, be sure to list your virtualization software as well as the machine that you will be running your network on.

TECHNICAL REQUIREMENTS – 25 points

SAMPLE REQUIREMENT

Short Description of requirement should be here (Example: Windows Server 2016 operating system)

Purchase Location (include URL)

Provide a URL where you would be able to find a detailed description and price for the required technology.

Technical Specs

List the specifications specific to your project needs (i.e. storage space, memory, speed, etc.)

How does this item help you meet a project need?

Explain which Project Need this piece of technology relates to.

REQUIREMENT ONE

Short Description of requirement should be here (Example: Windows Server 2016 operating system)

Purchase Location (include URL)

Provide a URL where you would be able to find a detailed description and price for the required technology.

Technical Specs

List the specifications specific to your project needs (i.e. storage space, memory, speed, etc.)

How does this item help you meet a project need?

Explain which Project Need this piece of technology relates to.

REQUIREMENT TWO

Short Description of requirement should be here (Example: Windows Server 2016 operating system)

Purchase Location (include URL)

Provide a URL where you would be able to find a detailed description and price for the required technology.

Technical Specs

List the specifications specific to your project needs (i.e. storage space, memory, speed, etc.)

How does this item help you meet a project need?

Explain which Project Need this piece of technology relates to.

REQUIREMENT THREE

Short Description of requirement should be here (Example: Windows Server 2016 operating system)

Purchase Location (include URL)

Provide a URL where you would be able to find a detailed description and price for the required technology.

Technical Specs

List the specifications specific to your project needs (i.e. storage space, memory, speed, etc.)

How does this item help you meet a project need?

Explain which Project Need this piece of technology relates to.

REQUIREMENT FOUR

Short Description of requirement should be here (Example: Windows Server 2016 operating system)

Purchase Location (include URL)

Provide a URL where you would be able to find a detailed description and price for the required technology.

Technical Specs

List the specifications specific to your project needs (i.e. storage space, memory, speed, etc.)

How does this item help you meet a project need?

Explain which Project Need this piece of technology relates to.

REQUIREMENT FIVE

Short Description of requirement should be here (Example: Windows Server 2016 operating system)

Purchase Location (include URL)

Provide a URL where you would be able to find a detailed description and price for the required technology.

Technical Specs

List the specifications specific to your project needs (i.e. storage space, memory, speed, etc.)

How does this item help you meet a project need?

Explain which Project Need this piece of technology relates to.

ADD ADDITIONAL TABLES AS NEEDED

Short Description of requirement should be here (Example: Windows Server 2016 operating system)

Purchase Location (include URL)

Provide a URL where you would be able to find a detailed description and price for the required technology.

Technical Specs

List the specifications specific to your project needs (i.e. storage space, memory, speed, etc.)

How does this item help you meet a project need?

Explain which Project Need this piece of technology relates to.

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IS 491 Capstone Project Herzing University Page 4 of 4

Filename: Week 2 IT 491 Capstone Project DESIGN DOCUMENT [Needs] – Template

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