Manage operational plan
Assessment 1
1.1.
The term group dynamics was first coined by the social psychologist Kurt Lewin. The concept of group dynamics can be analysed through positive and negative effect in the group due to the team members or people (Cummings, Bridgman, Hassard & Rowlinson, 2017).
1.2
(a) changing perception of the team members.
(b) unstable decisions of the team leader also put negative effect on team performance.
(c) inappropriate remarks.
(d) lack of trust among team members also resultant in adverse impact on team performance (Cummings, Bridgman, Hassard & Rowlinson, 2017).
1.3
(1) The phenomenon of social loafing is the situation which implies that an individual will tend to work less when there are in the work as compare to working alone. Social loafing is one of the primary reasons behind less productivity of the team members.
(2) Negative consequences of social loafing are as follows: team members become lazy due to social loafing, it leads to poor team spirit, team members make least contribution in the group, etc (Bundy, Pfarrer, Short & Coombs, 2017).
(3) When the team size is large then it can be expected that around 20% to 30% employees will not work effectively due to social loafing. So, it increases the burden on team leaders for getting the work done. Although, in the collectivistic culture, there are major chances for developing the practices of social loafing.
1.4
· Developing rules for conduct: it is important to develop rules for conduct so that team members can be aware about their roles and responsibility in the effective way.
· Encouraging group loyalty: when a team leader encourages group loyalty then it can resultant in social loafing. Although, in reality, majority of the team members used to pay attention towards their own interest rather then concerning about group loyalty.
· Specifically defining the task: specifically defining the task can be useful method. Team leader need to guide team members to complete their specifically assigned goals and responsibilities in the effective way (Boon, Den Hartog & Lepak, 2019).
1.5
Groupthink is a phenomenon that occurs when the desire for group consensus overrides peoples common-sense desire to present alternatives. The reason behind groupthink are as follows leadership, decision-making, etc.
1.6
Advantages:
· Group decision making enables more information and more ideas.
· It incorporates greater amount of diversity.
· Satisfactory decisions can be made when entire group makes decisions.
Disadvantages:
· Group decision making is the time-consuming process.
· There is lack of individual domination in the group decision making process.
· The major disadvantage is digression is inevitable in the group decision making process (Arslan, Sar?demir, Bayraktar & Evrensel, 2017).
1.7
· Setting goals for the team members
· Empowering and motivating the team members.
· Communication is the key for team building.
For example: John is the team leader of XYZ companys production department. He decided to develop team-building technique to bid the team members. First, he made specific goals for the team members then (second), he adopts various motivational theories to empower team members (such as: Maslow’s Need Hierarchy Theory, McClelland’s Need Theory, etc). In the end, he decided to encourage open communication among the team members (Arslan, Sar?demir, Bayraktar & Evrensel, 2017).
1.8
It implies that finding a proposal that can be acceptable to all the team members with least or no member opposing it. It also implies about the effective solution that can be accomplish by all the team members. It is important to understand that consensus decisions can lead to positive outcomes in the effective way.
1.9
· Brainstorming of ideas: it is a technique in which all the team members come together and analyse for the ideas. In the process of brainstorming, people become able to think freely and suggest various ideas.
· Nominal group techniques (NGT): is a structed variation of a small-group discussion to reach a consensus. In NGT, individual need to respond to the questions posted by a moderator and then suggestions or ideas for group members are prioritize (Boon, Den Hartog & Lepak, 2019).
1.10
· Focusing on establishing clear goals for both parties.
· Need to figure out a way in which common interest of both parties can be satisfied.
· Determining and overcoming barriers to the common goals.
· Finding best way so that both parties can satisfy their expectations.
1.11
In an organization, number of situations occurs which holds major chances for arisen disputes (Bundy, Pfarrer, Short & Coombs, 2017). Due to handling various disputes, it becomes important for an organization to have effective program for resolving workplace conflicts in the effective way. In Australia, a dispute can also be solved by the Fair Work Commission if the company wants involvement of the government authorities. Although, a minimum legal obligation is required to fulfil in order to take interference of the Fair Work Commission to resolve the conflict (Bundy, Pfarrer, Short & Coombs, 2017).
Task 2
From: [email protected]
CC:
BCC:
Subject: Regarding the contents of the operational plan
Hi steven,
I hope you are doing well. I request you to please review the contents of the operational plan.
Contents of operational plan are as follows:
· Quality standards.
· Risk management guidelines.
· Implementation timetables.
· A process for monitoring progress
Please review these contents of operational plan. Apart from this, I like to invite you to the performance planning meeting. Below are the details for performance planning meeting:
Date: 10th February, 2021
Time: 10:00 A.M
Thank You
Bikash Thapa
2.3 send an email to the general manager
From:[email protected]
CC:
BCC
Subject: More budget is required for effective marketing and more staff members are required to fulfil operational plan requirements.
Hello Sir,
It is requested from you to please provide more budget for generating effective marketing outcomes and please allocate more staff members so that requirements for operational plan can be fulfil. Apart from this, I also like to request you to please pay attention to the following workplace concern:
1. Effective communication is required in the workplace to function accordingly. In the past, many incidents have been occurred when team members mis-interpreted instructions or guide lines.
2. Team members wants that there should be no gender discrimination in the workplace. Although, gender-specific events promotes gender discrimination.
I request you to please take required action on the above issues.
Thank You
Bikash Thapa
2.4 team performance plan
Name: FSEC work team
Name of Manager: Bikash Thapa
Date of performance planning: 10th February, 2021
Mid-cycle review discussion: 10th August, 2021
End-cycle review discussion: 10th February, 2022
Strategies for the operational plan
Goals and objective
KPIs
Developing Social media marketing strategies.
Analysing likes and increasing number of followers on the official page of the company on various social media platforms.
Improving retention ratio of the employees or workforce.
By analysing improving employee retention rate.
2.4.1
In this year, the main work will be to improve team members retention rate by the 30% to 40%. Improving this retention rate will help in decreasing the cost of human resource management (HRM).
2.4.2
By encouraging open communication, it will help in improving work and interaction with others.
2.4.3
Taking training for digital marketing strategies and learning various effective ways for online promotion strategies.
2.4.4
Yes, following support is required from the management.
· Require flexible working hours from the management.
· Management should include team into decision-making process.
2.4.5
Through various key performance indicators (KPIs) such as: my monthly performance will improve, I will take less leave, etc.
2.5 send an email to the assessor
From: [email protected]
CC:
BCC:
Subject: Requesting for feedback
Attachments: team performance plan
Hello Sir,
I hope you are doing well.I want to request you to please give feedback on the team performance plan. I also request you to please review my suggestion for necessary team activities:
1. Team outing in every 30 days.
2. Giving extra day off to team members if they had completed the target.
Apart from this, I am planning to conduct a meeting with all the team members so that they (team members) can express their concern regarding the workplace concerns.
TASK 3
Football South East Coast (FSEC)
Professional Development Policy
Purpose: The purpose of this policy to give employees opportunity to improve their skills and to enhance their contributions to the organization.
Scope: The scope of this policy is to ensure that employees can accomplish professional as well as personal objectives through this professional development policy in the effective way.
Types of professional development that may be undertaken
Physical parameters: team members body measurements will be analysed. Later on, it will be suggested to them that how they should work out.
Mental health: While playing football, it is necessary that team members should be patience and take proper decision. So, it is important that their mental health should be in stable condition without any issue of depression or anxiety.
Team work skills: trust and faith towards team members are required.
Process for identifying professional development needs
· If team members are not giving adequate performance or if team members are not standing on the expectation standards of the board members then it arises the need for the professional development.
· If team members are not showcasing faith and trust towards their team members.
Criteria for determining whether the professional development opportunity is appropriate
In this case, an individual players personality can be taken as a benchmark to analyses if it is appropriate to bring professional development opportunity.
Process for documenting and evaluating outcomes from professional development
Conducting online documentation will be effective medium because stakeholders will able to access the documentation even from the remote areas.
3.1 email to professor
From:[email protected]
CC:
BCC
Subject: Requesting you to please review professional development policy
Attachment: Professional development policy
To steven,
I hope you are doing well.I like to request you to please review professional development policy for Football South East Coast. The reason behind making professional development policy is that currently, Football South East Coast does not have any professional development policy in place.
Thank You
Bikash Thapa
3.2 send an email to the team
From:[email protected]
CC:
BCC:
Subject: Benefits to team members when they will participate in the professional development
Attachment: Professional development policy
Hello Sir,
There are many benefits for the team members if they will participate in the professional development, such as: it will improve their behaviour in the team, if will enable team members to understand each others behaviour, it will make help in better brainstorming of ideas (as team members will able to do brainstorming more professionally), etc.
Thank You
Bikash Thapa
TASK 4
4.1
· Ensuring program for the players for the benefit for their family members.
· Giving e-commerce gift cards to the players.
· Ensuring domestic as well as international vacations for the team players.
· Providing monetary rewards to the players.
· Acknowledging their name for their good work.
4.2 send an email to general manager
From:[email protected]
CC:
BCC
Subject: Approval for awards and recognition scheme
Hello Sir,
I have decided few awards and recognition scheme that can work best for motivating the players. It is necessary to showcase players that they have opportunity for earning certain awards if they will stand on the expectations of the board. I request you to please review below awards and recognition scheme:
· Ensuring program for the players for the benefit for their family members.
· Giving e-commerce gift cards to the players.
· Ensuring domestic as well as international vacations for the team players.
· Providing monetary rewards to the players.
· Acknowledging their name for their good work.
I request you to please grant me an approval. So that I can forward this scheme. Although, if you want to any changes in this scheme then please revert to me. I will make necessary changes as per your request.
Thank You
Bikash Thapa
4.3 send an email to the assessor
From:[email protected]
CC:
BCC:
Subject: Thanking you for your efforts in helping us to accomplish strategic goals and details about reward and recognition scheme to the players.
Attachment: reward and recognition scheme
Hello Sir,
I am grateful to you for your efforts. As, through your efforts we are able to accomplish strategic goals of the team. Apart from this, I like to describe details to you for the reward and recognition program that I have designed for the players. As, this reward and recognition plan will motivate the team members to accomplishing higher team standards. I request you to please review below attachment.
Thank You
Bikash Thapa
TASK 5
5.1 send an email to assessor
From:[email protected]
CC:
BCC:
Subject: Requesting to you for attending a meeting
Hello,
It is my request to you for attending a meeting to discuss the work performance issue. It is important to overcome these performance issues because it is putting adverse impact on entire productivity. There are various identified issue in the performance, such as: poor prioritizing, lost time, slow response to work requests, preventable accidents, etc. I request you to please attention this meeting.
Date of the meeting: 10th February, 2021
Time: 2:00P.M
Thanks and regards
Bikash Thapa
5.2 conduct meeting with communication officer
It is important to rectify performance issues from the team because it will put adverse on the entire department and later on, it can also resultant in decreasing profitability of the company. It is necessary to identify the reason behind the performance issues of the employees and to develop effective key performance indicators so that performance of the employees can be enhanced in the effective way. It is suggested to first aim at gathering 360 feedback from the employees so that it can be analysed about the requirement of the employees and the workforce. Further strategies should be made on the bases of feedback received from the employees.
5.3 send an email to the communication officer
From:[email protected]
CC:
BCC:
Subject: Summarising agreed solution
Hello,
It is agreed that in order to enhance performance of the team members, the management will first aim at obtaining feedback from the team members in the effective way. Later on, on the bases of the feedback, it will be analysed that which steps should be take into consideration to overcome the issues.
Thanks and Regards
Bikash Thapa
5.4: Customer Survey Report.
Oz House Clean has decided to use a customer feedback study to be favorable to assess customer needs based on the customer service issues reported due to customer frustration (Fundin & Bergman 2003). Industry benchmarks indicate that the total number of consumers who claim they are entirely delighted with the Clean House of Oz is 42 percent. Forty-seven percent is the overall number of customers who claim they are happy with the ease of business.
The total number of clients suggesting that they are planning to use appliances again is 72 percent. The total number of consumers suggesting that business is quick is 47 percent. By sending a one-off survey via email to 300 consumers, a market survey was conducted. Forty-nine customers answered the report.
5.5: Email to Assessor
From:[email protected]
CC:
BCC
Subject: Purpose of the Survey
Attachment: Customer Survey
I hope you are doing well. Based on the customer care problems found due to consumer dissatisfaction, Oz house Clean has agreed to use a customer input survey to be constructive to determine customer needs (Fundin & Bergman 2003). A consumer survey was conducted by submitting a one-off survey via email to 300 customers. Forty-nine clients replied to the report
Thank You
Bikash Thapa
5.6: Folders and files of the Assessment Tasks
BSBCUS501 AT1 2: Customer Service Strategy Planning Project
2.1 Legislation and Regulations
2.2 Customer service Strategy
2.3 Email to Management team
2.4: Meeting with the Management
2.4.1 Importance of Customer Service as well as Legislation and Regulations key to Customer Service
2.4.2: Strategies and Actions in the New Customer Service
2.4.3: Importance of Creating a Customer Service Strategy
2.4.4: Manage quality service for customers
2.5: Feedback from the General Manager.
2.7: Email to Management team
BSBCUS501 AT3: Customer Service Delivery Project
3.1: Customer service Analysis
3.2: Customer Service Policy and Procedures
3.3: Research Team Training
3.4: Revise Customer Service Policy and Procedures.
3.5: Email to Management team
BSBCUS501 AT4:
4.1: Complaints Analysis Report
4.2: Email to Assessor
BSBCUS501 AT5: Customer Feedback and Analysis
5.1: Customer Survey
5.2: Customer Survey Report
5.3: Email to Assessor
5.4: Customer Survey Report.
5.5: Email to Assessor
5.6: Folders and files of the Assessment Tasks
Applied Sciences
Architecture and Design
Biology
Business & Finance
Chemistry
Computer Science
Geography
Geology
Education
Engineering
English
Environmental science
Spanish
Government
History
Human Resource Management
Information Systems
Law
Literature
Mathematics
Nursing
Physics
Political Science
Psychology
Reading
Science
Social Science
Home
Homework Answers
Blog
Archive
Tags
Reviews
Contact
twitterfacebook
Copyright © 2021 SweetStudy.com
Recent Comments