Green Belt Project The Define Phase

Complete a Project Charter with all of the required Information.

Please write the Problem Statement:
Please write the Goal Statement utilizing S.M.A.R.T. objectives (Specific, Measureable, Attainable, Relevant and Time Bound):
What is in Scope? What is out of Scope?
Who are Key Stakeholders?
What are key Milestones?

Please complete a High Level As Is Process Map.
Please create a SIPOC of the process based on the information that you know. Feel free to use your imagination for this.

Describe methods for collecting Voice of the Customer. (SEE APPENDIX A for VOC).

Please create an Affinity Diagram or List based on VOC so you can identify Customer NEEDS for CTQ Tree.
Please create a Critical to Quality Tree utilizing the Voice of the Customer. Identify the Needs, Drivers and Requirements or Metric to needed to meet these needs.