OL 211 Final Project Milestone Two Guidelines and Rubric Overview: For this milestone, review the case study, A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives, through page 13 (up to HR- Customer Initiative at Maersk) and the job posting for a Customer Service – CARE Business Partner. View the SHRM PowerPoint presentation and its note pages: Unit 6: Training Methods, Experiential Learning and Technology. Using the material on needs assessment and training strategies provided in this week’s lesson and the case study, in a short paper you should:

? Illustrate the value of a training needs assessment in an organization in general, supporting your response.

? Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner at Maersk.

? Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.

? Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.

? Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service – CARE Business Partner training program.

Guidelines for Submission: Your submission should be 2–3 pages in length and double-spaced using 12-point Times New Roman font. Be sure to list your references at the end of your paper. Submit journal assignment as a Word document.

Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Training: Needs Assessment

Meets “Proficient” criteria and description is clear and detailed

Describes the components of a needs assessment used to determine the training requirements of the organization

Describes the components of a needs assessment used to determine the training requirements of the organization, but description is cursory or inaccurate

Does not describe the components of a needs assessment used to determine the training requirements of the organization

23

Training: Learning Activities

Meets “Proficient” criteria and exhibits keen insight into the needs of adult learners

Explains the importance of developing learning activities, and incorporates adult learning principles and methods of experiential learning

Explains the importance of developing learning activities, but does not incorporate adult learning principles and methods of experiential learning

Does not explain the importance of developing learning activities

23

Training: Training Needs

Assessment

Meets “Proficient” criteria and uses scholarly research to contextualize claims

Illustrates the value of a training needs assessment in an organization, and supports response

Illustrates the value of a training needs assessment in an organization, but does not support response

Does not illustrate the value of a training needs assessment

23

Training: SMART

Meets “Proficient” criteria and description is clear and detailed

Describes the importance of creating SMART objectives for a training plan

Describes the importance of creating SMART objectives for a training plan, but description is cursory or inaccurate

Does not describe the importance of creating SMART objectives for a training plan

23

https://hbsp.harvard.edu/import/613528
http://snhu-media.snhu.edu/files/course_repository/undergraduate/ol/ol211/ol_211_customer_service_care_business_partner_job_posting.pdf
http://snhu-media.snhu.edu/files/course_repository/undergraduate/ol/ol211/unit_6_training_methods_elearning_and_tech.pptx
Articulation of Response

Submission is free of errors related to citations, grammar, spelling, syntax, and organization and is presented in a professional and easy-to-read format

Submission has no major errors related to citations, grammar, spelling, syntax, or organization

Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas

Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas

8

Earned Total 100%