OL 211 Milestone Three Guidelines and Rubric Overview: This milestone focuses on the topics of this week’s lessons: managing and appraising employee performance. Using the material on performance management and appraisals provided in this week’s lesson and the case, in a short paper you should:

? Determine the HRM’s role in the performance management process and explain how to ensure the process aligns with the organization’s strategic plan.

? Differentiate between the trait, behavioral, and results-based performance appraisal systems, providing an example where each would be most applicable.

? Identify best suited appraisal for the Maersk Customer Service – CARE Business Partner.

? Identify and describe a variety of performance rating scales that can be used in organizations including graphical scales, letter scales, and numeric scales. Guidelines for Submission: Your submission should be 2–3 pages in length and double-spaced using 12-point Times New Roman font. Be sure to list your references at the end of your paper. Submit journal assignment as a Word document. Instructor Feedback: This activity uses an integrated rubric in Brightspace. Students can view instructor feedback in the Grade Center.

Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Evaluation: Performance Management

Meets “Proficient” criteria and description is well supported and plausible

Determines HRM’s role in the performance management process, including how the process aligns with the organization’s strategic plan

Determines HRM’s role in the performance management process, but does not include how the process aligns with the organization’s strategic plan

Does not determine HRM’s role in the performance management process

23

Evaluation: Performance

Appraisal

Meets “Proficient” criteria and example is well supported and contextualized

Differentiates between the trait, behavioral, and results-based performance appraisal systems, and provides an example where each would be most applicable

Differentiates between the trait, behavioral, and results-based performance appraisal systems, but does not provide an example where each would be most applicable

Does not differentiate between the trait, behavioral, and results- based performance appraisal systems

23

Evaluation: Suited

Appraisals

Meets “Proficient” criteria and uses scholarly research to substantiate claims

Determines how to identify best suited appraisals for employee job duties, and supports response with an example

Determines how to identify best suited appraisals for employee job duties, but does not support response with an example

Does not determine how to identify best suited appraisals for employee job duties

23

Evaluation: Performance

Scales

Meets “Proficient” criteria and description is clear and contextualized

Identifies a variety of performance scales that can be used in organizations and describes each

Identifies a variety of performance scales that can be used in organizations, but does not describe each scale

Does not identify a variety of performance scales that can be used in organizations

23

Articulation of Response

Submission is free of errors related to citations, grammar, spelling, syntax, and organization and is presented in a professional and easy-to-read format

Submission has no major errors related to citations, grammar, spelling, syntax, or organization

Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas

Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas

8

Earned Total 100%