ORGANIZATIONAL BEHAVIOR STUDY GUIDE 1
Answer each question in 2 or 3 sentences.
1) Define organizational behavior, human resource management, and strategic management. P7
2) What are the 2 outcomes of most interest to OB researchers? Define the prime individual mechanisms that affect those outcomes. P7-8
3) What is the resource-based view of organizations? What are a firms resources? What 2 factors influence the value of a resource? P 11
4) Explain the rule of one eighth. P 14
5) Define the 4 methods that philosophers believe is how we know things. Define theory. Define hypothesis. P 17
6) List the 4 ways in which using results as a primary indicator of job performance creates problems. P 30
7) List the 3 steps in conducting a job analysis. P 33
8) Using the Mens Wearhouse example, list all the task performance information the company uses to evaluate and manage its employees. Do you agree with this method? Why or why not? P34
9) What is citizenship behavior? Name and define, with examples, the 2 main categories. P 36-38
10) What is counterproductive behavior? Name and define 5 or 6 behaviors. P 39-42
11) Define knowledge work, service work, and management by objectives. P 45-46
12) Explain Jack Welchs forced ranking system. Why was it flawed? P 48
13) Define organizational commitment. Define the 3 types. P 63
14) Define embeddedness. List some reasons why people stay at their jobs. P68
15) List and define the 4 ways in which people respond to negative work events. P 70
16) Define the 2 types of withdrawal, and give a couple of examples of each. P 72
17) Give some percentages on the diversity of the American workforce. How does this make it harder to retain valuable employees? P 77
18) Define job satisfaction. What are some commonly assessed work values? P 94
19) List and define the 5 major satisfactions. P 96
20) Define job characteristics theory. List and define the 5 core job characteristics. Which one do you think is most important? Why?
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